Policies

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I’m an open book.

Felt Write's grief and life coaching services are delivered through scheduled one-on-one sessions conducted virtually over a six-month coaching engagement period. Sessions are typically scheduled weekly based on the client's needs and agreed-upon coaching plan.

 
 

Refund Policy

Felt Write is committed to providing exceptional coaching services and client satisfaction. Our refund policy is as follows:

  1. Refunds are available for unused sessions only - If you have attended coaching sessions, those sessions are considered delivered and are non-refundable.

  2. Full refund eligibility - Clients may request a refund for any unused sessions within their coaching package at any time during the engagement period.

  3. Administrative fee - A $50 administrative fee will be deducted from refunds to cover processing costs and administrative expenses.

  4. Refund timeline - Refund requests will be processed within 5-7 business days of approval. Refunds will be issued to the original payment method.

  5. How to request a refund - Contact us directly via email hello@meetfeltwrite.com to initiate a refund request. We will calculate the refund amount based on unused sessions minus the administrative fee.

Cancellation Policy

  1. Session cancellations - Individual sessions may be cancelled or rescheduled with at least 24 hours notice. Sessions cancelled with less than 24 hours notice may be considered as delivered.

  2. Program cancellation - The entire coaching engagement may be cancelled at any time, with refunds processed according to our refund policy above.

Service Modifications

If circumstances require modifications to our service delivery method or schedule, we will work collaboratively with clients to ensure continuity of care and service delivery within the agreed-upon timeframe.

Contact Information

For questions about our fulfillment policies or to request refunds or cancellations, please contact us at hello@meetfeltwrite.com

These policies are designed to ensure transparency and fairness for all parties while maintaining the integrity of our coaching relationship and business operations.